If you have doubts about the quality of the conversions you have received, you can report them for analysis.
How to report suspicious conversions
Prepare a list of CPA tags (click_id) of the suspicious conversions. You can get them in Statistics → Conversion details.
Click the chat icon in the bottom right corner of the screen — the support window will open.
Write a message describing the problem and paste the CPA tags of the suspicious conversions — each one on a new line.
Send the message — a support manager will analyse it and reply to you in the same chat.
Where to find CPA tags (click_id)
In the side menu go to Statistics → Conversion details.
Set the period and filters you need (campaign, conversion type, campaign group, audience).
The table shows the full list of conversions with their data: conversion time, delay, campaign, material ID, click_id, type, cost and status.
Identify the suspicious conversions (for example, an abnormally short delay, repeating Remote UIDs, conversions from unusual geos).
Copy the values from the click_id column for the rows you need.
What to include in your request
To make the analysis as fast as possible, we recommend that you specify:
click_id (CPA tags) of the suspicious conversions — each on a new line;
the campaign ID the conversions belong to;
the period in which the suspicious conversions were found;
the reason for suspicion — for example: conversions that are too fast, repeating IPs, no activity on the landing page, geo mismatch.
Conversion statuses
In the conversion details table every conversion has a status:
Confirmed — the conversion is accepted and counted in the statistics;
On hold — the conversion is waiting for confirmation;
Rejected — the conversion is rejected (duplicate, fraud, expired period, etc.).